If your site is not considered to be “semi-truck accessible” by the freight carrier, you will need to choose an alternate delivery address or pick up your shipment at the carrier’s freight terminal. Some examples of site accessibility issues may include unpaved, narrow or unmaintained roads, or inadequate room for the truck to turn around. If any of these conditions apply to your delivery site, or if you have any questions or concerns regarding site accessibility, please call or email us for your local terminal’s contact information. You can then address these issues directly with the freight company. 

The large shipping crate(s) may be removed from the truck by a forklift that you provide or you could check with the freight carrier to see if a truck with a lift gate is available. This would simplify the unloading process and reduce the manpower needed to get the freight on the ground. The carrier will apply additional charges for lift gate service. If neither of these options are available, in most cases the freight carrier will allow the crates to be disassembled in the truck so the enclosed items can be carried off along with the other components. 

We typically recommend a minimum of 2-3 strong people for manually unloading and 3-4 strong people for the larger yurts. If you are using a forklift to unload, you will need 6’ forks or extensions due to the length of the shipping crates.

More information about shipping is available on our shipping page.